Quality Management?

Quality Management ensures that an organization’s products and services are consistent and meet customer expectations. It involves four main components: Quality Planning, Quality Assurance, Quality Control, and Quality Improvement.

Quality Planning

Quality Assurance

Quality Control

Quality Improvement

Principles of Quality Management

  1. Customer Focus
    • Understand and meet customer needs.
    • Aim to exceed customer expectations.
  2. Leadership
    • Establish clear vision and direction.
    • Create an environment for achieving quality objectives.
  3. Engagement of People
    • Empower and engage employees at all levels.
    • Recognize contributions and promote teamwork.
  4. Process Approach
    • Manage activities as processes.
    • Optimize processes for efficiency and effectiveness.
  5. Improvement
    • Strive for continuous improvement.
    • Implement innovative strategies for better performance.
  6. Evidence-Based Decision Making
    • Base decisions on data analysis.
    • Use accurate and reliable data for informed decisions.
  7. Relationship Management
    • Foster good relationships with stakeholders.
    • Create mutually beneficial partnerships.